IT Support & Platform Administrator

HOW ABOUT DRIVING INNOVATION IN EUROPEAN CYBERSECURITY?

Our client, the European Cybersecurity Competence Centre (ECCC) , aims to strengthen Europe’s cybersecurity capacities and competitiveness. Working together with a Network of National Coordination Centres (NCCs), the ECCC supports the development of a strong European cybersecurity community. The Centre is located in Bucharest, Romania. Civitta is providing temporary staffing services to the agency.

IT Support & Platform Administrator

As an IT Support & Platform Administrator at the ECCC, you will provide administrative support to the Community & Competence Sector. In this specialized role, your core focus will be Talent Acquisition Support, focusing on delivering first-level IT and ATLAS platform support, managing internal databases, creating SharePoint collaboration spaces, and developing data dashboards to ensure the smooth flow of technical and operational workflows within a fast-paced EU environment.

You will:

• Deliver first-level support to stakeholders for IT and ATLAS platform-related issues, ensuring timely resolution and user satisfaction.
• Support Corporate IT activities, including administration and maintenance of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) and setup of SharePoint pages and collaboration spaces.
• Assist in the setup, configuration, deployment, and troubleshooting of end-user equipment such as laptops, mobile devices, and printers.
• Maintain IT asset inventories, user accounts, and access rights, ensuring proper documentation and governance.
• Monitor and follow up on requests through the IT helpdesk, contributing to effective incident management.
• Support the hierarchy in preparing reports and developing Power BI dashboards to enable data-driven decision-making.
• Manage and update relevant portals and dashboards, ensuring content accuracy and usability.
• Provide user management and functional support for the ATLAS platform, including onboarding, access handling, and community and NCCs assistance.
• Enter, validate, and maintain accurate data in the ATLAS and other databases.
• Support the preparation of relevant service agreements for the handover and maintenance of the ATLAS. Consequently, act as technical contact point with peers in other EU services.

Benefits:

• Full-time temporary role for one year, with possible extension based on operational needs.
• Salary range: EUR 2,500–3,200 gross per month, depending on experience.
• Opportunity to work in a prestigious EU Agency within a multicultural environment.
• A position that supports work–life balance and professional development.

Requirements:

• University degree of at least 3 years of study.
• Professional experience in administrative support roles.
• Experience with database management and a strong ability to learn new systems quickly.
• Advanced IT skills, specifically advanced knowledge of Excel and the ability to build data dashboards.
• Familiarity with data visualization is considered a significant advantage.
• Strong organisational skills and attention to detail.
• Ability to learn quickly and work in an international team environment.
• Excellent command of English (C1 level or higher).

Advantagious:

• Technical training in the field of information technology.
• User Management & Platform Support.
• Reporting/Data Visualization.
• Software knowledge.
• Experience in international or EU institutional environments.
• Power BI & Reporting/Data Visualization.