QA Manager

What You Will Do

• Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide
• Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market
• Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing
• Identify systemic quality gaps and cross‑team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines
• Evaluate and resolve organizational blockers in QA workflows, balancing trade‑offs and delivery timelines while protecting stakeholder satisfaction
• Deliver executive‑level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross‑functional leadership

Team Leadership

• Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization
• Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function
• Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence
• Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle

Execution & Cross‑Functional Collaboration

• Oversee QA engineers and Leads testing our products and implementing automation across cross‑functional teams
• Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies
• Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early
• Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems
• Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability

What We Need

Experience & Leadership

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8+ years of experience in software QA spanning both manual and automated testing of web and API applications, including at least 2+ years directly managing QA Leads, senior engineers, or a multi‑team QA function
• Experience in the insurance or a similarly regulated, complex industry is a strong plus
• Proven track record establishing QA processes, tooling, and standards organization‑wide, not just within a single team
• Experience navigating executive‑level reporting — comfortable turning quality metrics into insights and recommendations for senior leadership

Technical Depth

• Deep understanding of software testing methodologies, tools, and processes across the full testing lifecycle
• Experience implementing and scaling automated testing frameworks in an agile environment, with deep understanding of BDD and Gherkin
• Hands‑on familiarity with testing tools for JavaScript and .NET such as Jest, Mocha, JMeter, Cypress, Selenium, Puppeteer, NUnit, Cucumber, Telerik, Specflow, or similar, and how to integrate them with CI
• Proficient with defect tracking and test management tooling, with strong experience setting up QA processes and running structured performance reviews
• Working knowledge of performance, security, and compliance testing domains
• Practical experience building and rolling out AI‑powered processes across teams or workflows

Why You'll Love Working Here

• 100% Remote Work
• 15 Days of Annual Leave
• Annual Performance Bonus
• Remote Work Allowance
• Anniversary Bonus
• Health Insurance
• Stock Options after 6 months
• Company Activities and Events
• Learning and Development Plan