Internal Communication Team Lead

Internal Communication Team Lead

Miejsce pracy: Kraków

Your responsibilities

• Demonstrate knowledge of processes and procedures relevant in Internal Communication area.
• Planning communication campaigns and events, sending follow-ups, identifying and logging risks, obtaining approvals, managing timeliness, resources and execution.
• Ensuring alignment with senior stakeholders on campaigns, events, and the annual Qualtrics survey.
• Securing strategic elements of internal comms as well as urgent messaging.
• Handling regular communication with the Client counterparts and build relationship with them for the future delivery.
• Processing client’s escalations.
• Keeping all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
• Continually seek out ways to improve Client satisfaction.

Our requirements

• Proven experience in Internal Communication.
• Knowledge of process specific systems/tools.
• Strong organizational and project management skills.
• Very good command of spoken and written English.
• Good knowledge of MS Office.
• Ability to influence senior leaders and guide communication best practices.
• Can work independently with stakeholders and marketers on content pieces and campaigns.
• Bachelor degree.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

In this role you will lead the team in delivering a high‑quality, professional, and proactive service to the Client.

Capgemini Polska

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).