Solutions Partner Manager 100% remote

About the job

As part of the Technology Distribution team of Tether Data, the Solutions Partner Manager is responsible for managing, enabling, and governing a network of consulting firms, system integrators, and delivery partners who implement Tether products (WDK, QVAC, and MOS). The role ensures partners deliver high-quality projects, align with Tether’s interests, meet certification standards, and drive customer satisfaction.

Responsibilities

• Partner Relationship & Capability Management
  • Act as the primary relationship owner for all Solutions Partners.
  • Coordinate the assessment of partner capabilities, delivery maturity, and resources.
  • Ensure partners maintain sufficient certified consultants and technical capacity.
  • Conduct regular capability reviews and develop partner improvement plans as needed.
• Partner Onboarding & Certification
  • Lead the onboarding of new implementation partners, including due diligence and contract execution.
  • Coordinate partner training and certification programs.
  • Ensure adherence to implementation playbooks, best practices, and delivery frameworks.
• Delivery Governance
  • Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines.
  • Participate in project kick-offs, milestone reviews, and governance checkpoints.
  • Validate partner deliverables (e.g., configurations, integration setups, testing documentation).
  • Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams.
• Project Portfolio Monitoring
  • Maintain visibility over the entire portfolio of partner-led projects.
  • Identify and flag cross-sell opportunities with other Tether products or with services offered by Tether portfolio companies, where relevant.
  • Track delivery risks, resourcing gaps, and escalations across the partner ecosystem.
  • Ensure Partners receive Technical support as required during their implementations.
• Quality Assurance & Performance Management
  • Monitor KPIs such as project success rate, CSAT, and partner delivery quality.
  • Perform quarterly partner performance reviews.
  • Define corrective action plans or temporary delivery restrictions when required.
  • Manage re-certification cycles and partner tiering.
• Cross-Functional Coordination
  • Work closely with Customer Success, Delivery, Support, Product, and Training teams.
  • Ensure smooth transitions between sales-to-delivery and delivery-to-support phases.
  • Provide feedback from partner projects to internal teams to improve product quality and implementation processes.
• Partner Lifecycle Management
  • Manage partner renewal, re-certification, and (if necessary) offboarding.
  • Maintain partner records, capability matrices, and project performance logs.

Qualifications

• 4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles.
• Experience working with implementation partners, system integrators, or consulting firms.
• Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live).
• Collaborate with world-class technical and business teams across multiple regions.
• Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.
• Previous work with partner-led delivery models or certification programs.
• Knowledge of partner governance tools, PMO frameworks, and QA processes.
• English is a must; any other language a plus.