Client Systems Specialist

Optional, Selenium, Jenkins, Jira

About the project, We are looking for a Testing Support professional to manage and resolve incidents raised by business partners related to testing activities within test environments. This role involves owning incidents end to end and driving them to resolution., , The ideal candidate is a self‑starter with a willingness to learn applications and understand how they integrate to support business processes. Strong communication skills are essential, as the role requires clearly explaining issues and resolutions to business stakeholders.

Your responsibilities, Assisting with incidents reported through coordinated test activities by Change Management, project teams as well as the client, Address reported incidents by engaging Systems teams to help triage and resolve the incident, Provide clear communication of incident resolution back to the business team reporting the issue, Assist in daily wellness checks of the test environment to ensure testing readiness, Assist in the preparation of test environments to support testing, and minimize incidents, Maintain incident database using Jira to track issue resolution and provide solution for future cases in a timely manner, Maintain databases, and support reports as needed, Willingness to learn web page test automation

Strong problem-solving skills, Ability to work in an international, virtual team and act as team player, Detail-oriented and well organized, Strong communication and team collaboration skills, A drive for self-improvement, Creative mindset for coming up with new solutions to existing problems, Basic knowledge of BBH applications

Optional, Knowledge of tools such as Selenium and Jenkins, Knowledge and use of qTest Test Management tool, Knowledge and use of JIRA

What we offer, To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance, Private medical care, Life Insurance, Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues., Professional trainings and qualification support, Wellbeing Program, Online Social Fund benefit platform, Social, sport and integration events, Onboarding Program for new hires

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, integration events, employee referral program, charity initiatives, extra leave

Brown Brothers Harriman, Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us., , We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another., , We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

This is how we work,