LSP Contract Coordinator

LSP Contract Coordinator

Miejsce pracy: Kraków

Your responsibilities

• Safety & Sustainability:
• Increasing safety culture and cooperating with stakeholders
• Driving and reviewing regular reporting highlighting unsafe behaviour and incidents/accidents with input collected from the OpCos
• LSP Contract Governance & Framework Ownership:
• Acting as custodian of the LSP Management framework and ensuring full contractual coverage across all clusters in scope.
• Ensuring SLA structures are embedded in operations and performance management processes.
• Contract Effectiveness Review:
• Together with LSPM Leads, evaluating the effectiveness of current contracts based on performance, service levels, claims, and operational complexity.
• Link Between Operations and Procurement:
• Acting as the bridge to Procurement for contract updates, renewals, and re-tender triggers.
• Ensuring the contracts are properly translated into Commitment allocation set up
• Providing guidance to operations (maintain CA handbook, set of rules)
• Ensuring that the contractual framework evolves to reflect local constraints in link with procurement
• Coordinating tariffs and allocation up-date process among stakeholders (Operations, procurement) and tools
• Ensuring monitoring of SLA for commitment and tariffs maintenance
• Logistics Cost and Service Management:
• Monitoring and analyse tariffs, business allocation, logistics costs, and service level, identifying areas for cost reduction, efficiency, and service level improvements.
• Developing and implement cost-saving initiatives while ensuring service level is achieved, meeting the OpCo ambitions.
• Collaborating with procurement, finance, and OpCo CS&L to support preparing logistics budgets and forecasts.
• Transport Tenders:
• Collaborating with Procurement, OpCos, and other functions to support the tender process to select new LSPs or to evaluate LSP performance and discuss contract extensions.
• TPM & Continuous Improvement:
• Making deployments of outsourced transportation activities and suggesting improvements in safety, processes, and assets.
• Providing input for DCS where necessary.
• Administration:
• Performing correct administration of KPIs regarding LSP performance.
• Management reporting:
• Providing information where required to support management reporting.
• Organisation & People management:
• Actively being a part of the team. We only win together. Working on personal development via own PDP.

Our requirements

• 5-10 years of working experience in SC / Logistics functions
• Minimum Bachelor's in Logistics / Supply Chain, Contract Management, or other related fields
• Microsoft Office; ERP knowledge
• Understanding of transportation rules, regulations, standard processes, and business policies
• Ability to develop and manage client and carrier relationships
• Strong analytical and problem-solving skills
• Professional written and verbal communication and interpersonal skills
• Logistics Management platforms knowledge (Transport and Delivery Management tools)
• 2-3 years LSPM and Transport management experience
• Experience working for a multinational organization and working with colleagues internationally
• Experience working in a shared services, process-driven, or service center environment

What we offer

• Hybrid ways of working
• Private medical healthcare
• Attractive performance bonus
• Sodexo pre-paid card
• Life insurance
• Employee referral program
• Wide range of trainings
• Local and global job opportunities within HEINEKEN
• Parking space
• Open bar once a week
• We are ACCA Approved Employer

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives
• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays

The TM HUB LSP Contract Coordinator is the guardian of the LSP Management framework and the contractual governance of Logistics Service Providers (LSPs). A key area of this is to collaborate with Procurement to select the right LSPs and, together with the LSPs, identify and develop improvement initiatives. The role ensures contracts remain fit-for-purpose, effective, and continuously improved to support operational excellence and cost optimization. TM HUB LSP Contract Coordinator plays a central connecting role between LSPM Leads and Procurement, supporting strategy setup, its execution, and standardization.

HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.