Business Analyst with ServiceMax (f/m/x)

Expected, Salesforce Sales Cloud, Salesforce CPQ, ServiceMax, Business Analysis, SAP

Optional, Power BI

About the project, We are looking for an IT Business Analyst to support key business processes and system improvement initiatives. In this role, you will be responsible for defining and refining business requirements, analyzing and resolving ServiceMAX (SMAX) issues, driving process improvements, and supporting testing and solution rollouts. You will work closely with Technical Services, IT, and business stakeholders to develop and enhance processes, including the implementation of a Services Opportunity management process to better capture and manage service sales opportunities.

Your responsibilities, Gathering, analyzing, defining and refining business requirements for Technical Services initiatives, with a strong focus on ServiceMAX (SMAX)., Collaborating with business and IT stakeholders to translate business needs into system and process solutions., Investigating and supporting resolution of ServiceMAX-related issues., Identifying and driving process improvement opportunities across ServiceMAX, Salesforce (SFDC), and SAP., Supporting solution design, user acceptance testing (UAT), and deployment activities., Leading the definition and implementation of the Services Opportunity process within SMAX/SFDC to improve service sales opportunity tracking and management., Creating and maintaining business process documentation, user stories, functional specifications, and test scenarios., Facilitating workshops and requirements sessions with cross-functional teams., Ensuring solutions align with business objectives and support operational efficiency within the Technical Services organization., Providing ongoing support and recommendations for continuous improvement of Technical Services processes and systems.

Minimum 5 years of experience as a Business Analyst, IT Business Analyst, or similar role in business systems and process improvement projects., Strong experience in requirements gathering, analysis, documentation, and stakeholder management., Hands-on experience with ServiceMAX (SMAX), Salesforce (SFDC), and SAP., Ability to analyze complex business processes and translate business needs into functional requirements and system solutions., Experience supporting testing activities, including UAT planning, execution, and defect management., Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions., Experience working in cross-functional teams across business and IT organizations., Excellent communication and facilitation skills, including conducting workshops and requirements sessions., Ability to manage multiple priorities in a fast-paced environment and work independently., Fluent English, both written and spoken.

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

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