knowledge content specialist

On behalf of our client, a globally recognized and highly innovative medical company that is continuously expanding its advanced Capability Center in Poland, we are looking for an experienced contect writer / technical writer.

This is a offer for a 3 months project.

What we expect from you?

• Fluent business writing and content development skills
• Knowledge management, process documentation, or ServiceNow experience
• Proactive problem-solving mindset
• Ability to translate complex business processes into clear, user-friendly knowledge content
• Experience collaborating with Subject Matter Experts (SMEs) and process owners to validate and improve content
• Experience optimizing knowledge content for AI chatbots and virtual assistants - nice to have

What you can expect from us?

• contract of employement or b2b contract via Randstad, for 3 months
• remote work opportunities

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• Responsibility for converting business knowledge into ServiceNow articles, ensuring timely publication, content quality without relying on business contributors to author content themselves
• Create and publish knowledge articles
• Propose content and solutions for feedback received through Tetsu
• Engage with SMEs to validate content and close knowledge gaps
• Transfer SharePoint content across GBS to SNOW KB and retire SharePoint pages