customer service analyst with english (regular / senior)

If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, and would like to join a global brand in Wrocław - APPLY!what we offer

• Great challenges with the B2B clients from the EMEA region (healthcare industry)
• The smooth recruitment process
• Hybrid working model
• Business working hours (8:00-16:00) with an option of flexibility
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
• Temporary contract (min. 12 months)

your tasks

• Customer Service support in the customer service export process
• Responding to customers via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Responsible for monitoring work queues for new requests
• Responsible for completing assigned tasks within SLA targets
• Identify opportunities to improve data quality & reduce cycle time
• May include training and deployment support pre and/or post go-live
• Responsible for escalation of issues if needed
• Positively contributes to and supports team efforts and objectives

what we expect

• Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
• Proficiency in English on a B2 level onward (speaking and writing)
• Experience with SAP, Salesforce OR Microsoft Dynamics
• Detailed oriented and enjoys working with customers

this job offer is intended for people over 18 years of age

...

If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, and would like to join a global brand in Wrocław - APPLY!what we offer

• Great challenges with the B2B clients from the EMEA region (healthcare industry)
• The smooth recruitment process
• Hybrid working model
• Business working hours (8:00-16:00) with an option of flexibility
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
• Temporary contract (min. 12 months)

your tasks

• Customer Service support in the customer service export process
• Responding to customers via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Responsible for monitoring work queues for new requests
• Responsible for completing assigned tasks within SLA targets
• Identify opportunities to improve data quality & reduce cycle time
• May include training and deployment support pre and/or post go-live
• Responsible for escalation of issues if needed
• Positively contributes to and supports team efforts and objectives

what we expect

• Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
• Proficiency in English on a B2 level onward (speaking and writing)
• Experience with SAP, Salesforce OR Microsoft Dynamics
• Detailed oriented and enjoys working with customers

this job offer is intended for people over 18 years of age

• doświadczenie

  12-24 miesiące

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