Customer Experience Partner with Spanish

Customer Experience Partner with Spanish

Miejsce pracy: Kraków

Your responsibilities

• Act as the primary point of contact for Spanish-speaking customers, addressing inquiries and resolving issues in a timely manner.
• Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
• Gather customer feedback and insights to identify areas for improvement in products and services.
• Collaborate with internal teams, including sales, marketing, and product development, to enhance customer experience initiatives.
• Provide training and support to team members on best practices for customer engagement and communication in Spanish.
• Monitor customer interactions and analyze data to track performance metrics and identify trends in customer behavior.
• Assist in the creation of customer experience strategies tailored to the Spanish-speaking market.
• Facilitate workshops and meetings to share findings and recommendations for optimizing customer journeys.
• Resolve escalated customer complaints and act as a liaison between customers and the organization.
• Stay updated on industry trends and competitor offerings to provide informed recommendations.
• Participate in onboarding and training new staff members related to customer experience practices.
• Create and maintain documentation for customer interactions and processes in Spanish.

Our requirements

• Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
• Experience: Previous experience in customer service, order management or related fields - preferred
• Excellent communication and active listening skills.
• Fluency in English (B2/C1 level)
• Fluency in Spanish (B2/C1 level)
• Proficiency in CRM systems, SAP and other relevant software
• Strong problem-solving and conflict-resolution abilities.
• Attention to detail and organizational skills.
• Commitment to the company’s core values (Courage, Ownership, Respect, Energy).
• Customer-centric mindset with a focus on building strong relationships.
• Ability to adapt to changing processes and technologies.
• A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What we offer

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• no dress code
• meal passes
• employee referral program

VESUVIUS CSD

Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.

Our teams are made up of people with many years of experience, often passed down from generation to generation, and young people who are just starting their careers. From this diversity we draw the strength that sets us apart from others, and that has allowed us to keep operating for years in more than 50 locations across the world.

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