Associate or Specialist Customer Experience Partner with Czech (36-month role)

Requirements:

• Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
• Experience: Previous experience in customer service, order management, or related fields - preferred
• Skills:
  • Excellent communication and active listening skills.
    • Strong fluency in English (B2/C1+)
    • Fluency in Czech (B2/C1+)
    • Proficiency in CRM systems, SAP and other relevant software - preferred
    • Strong problem-solving and conflict-resolution abilities.
    • Attention to detail and organizational skills.

• Behavioral Attributes:
  • Commitment to the company’s core values (Courage, Ownership, Respect, Energy).
    • Customer-centric mindset with a focus on building strong relationships.
    • Ability to adapt to changing processes and technologies.

• Professional Development: A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What We Offer:

At Vesuvius, we think beyond today to create the innovative solutions that will shape the future of molten metal flow engineering and technology. Our products and services enable our customers to be safer, more efficient, and more sustainable.​ When you join Vesuvius, you join a diverse, entrepreneurial, decentralised business. You will be empowered to take decisive action working with like-minded people.
Are you ready to make your mark?

Vesuvius are seeking a Junior or Specialist Customer Experience Partner. In this position you will be responsible for overseeing the end-to-end customer service process for Czech-speaking clients, so strong knowledge of Czech is compulsory. This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values: Courage, Ownership, Respect, and Energy.

The Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience. Opportunities for growth include advancing to Senior and Leadership roles, with increasing responsibilities and strategic contributions.

Responsibilities:

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.