Strategic Customer Service & Planning Specialist (P2P)

Strategic Customer Service & Planning Specialist (P2P)

Miejsce pracy: Warszawa

Your responsibilities

• Customer Collaboration & Governance
• Act as Logistics Key Account for strategic customers
• Lead weekly operational reviews and planning alignment
• Build strong customer relationships and planning models
• Manage governance routines, KPIs, and SLAs
• End-to-End Planning & Execution
• Manage full order lifecycle (contracts, call-offs, deliveries
• Optimize availability using planning tools (OMP, SAP, ADEX)
• Monitor orders, allocations, backorders, and service risks
• Demand & Inventory Planning
• Collaborate with customers to integrate sales, stock, and market signals into forecasting processes
• Support customers in optimizing their inventory level through proactive collaboration, data insights, and planning alignment
• Actively influence customer behaviour to improve demand quality, forecast accuracy, and nventory health
• Ensure alignment between customer demand and Bridgestone supply capabilities by
• maintaining accurate DRP signals and clean demand in OMP
• Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows
• Transport & Logistics Coordination
• Plan direct shipments from production
• Manage delivery slots and resolve logistics issues
• Ensure delivery performance and reliability
• Continuous Improvement
• Analyse KPIs (OTIF, Fill Rate, Forecast Accuracy)
• Drive root cause analysis and process improvements
• Support B-Direct transformation initiatives

Our requirements

• Experience in Supply Chain / Planning / Logistics / Customer Service
• Good understanding of end-to-end supply chain processes
• Experience in managing strategic customers in a customer-centric supply chain environment
• Strong analytical skills and ability to work with data
• Experience with SAP (SD/MM) and planning tools (OMP is a plus)
• Advanced Excel skills (analysis, reporting)
• Ability to manage multiple tasks in a dynamic environment
• Strong communication skills and customer-oriented mindset
• English proficiency (B2 or higher)
• Polish is a must (written and spoken)

Optional

• Experience with ADEX or advanced planning tools
• Knowledge of consignment or direct shipment models (ODS, STO/STR)
• Familiarity with automation, reporting tools or Power BI

What we offer

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.
• We offer you attractive Benefits and a Competitive Salary

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events
• retirement pension plan
• no dress code
• coffee / tea
• extra social benefits
• sharing the commuting costs
• employee referral program
• charity initiatives

Position Snapshot

• We are looking for a Strategic Customer Service & Planning Specialist (P2P). In this role, you will act as a
• key interface between strategic customers, Sales KAMs, and internal supply chain team, ensuring endto-end planning excellence across demand, inventory, order fulfilment, and logistics processes. This is
• temporary contract for 1,5 year.

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.
• You will work in a healthy and safety environment, as safety is a key priority area at Bridgestone.
• We offer you attractive Benefits and a Competitive Salary

Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce, SSC w Poznaniu

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

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Administratorem, czyli podmiotem decydującym o tym, jak będą wykorzystywane Twoje dane osobowe jest Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce SSC w Poznaniu. Celem przetwarzania Twoich danych osobowych jest przeprowadzenie rekrutacji na oferowane stanowisko, w tym ocena i weryfikacja Twoich kompetencji do pracy na oferowanym stanowisku oraz dokonanie selekcji zgłoszonych kandydatów oraz ewentualnie ustalenie i dochodzenie roszczeń lub obrona przed roszczeniami dotyczącymi prowadzonej przez nas rekrutacji. Przysługuje Ci prawo dostępu, sprostowania lub usunięcia danych osobowych, prawo ograniczenia przetwarzania, prawo przenoszenia danych oraz wycofania udzielonej zgody w każdym momencie zgodnie z Klauzulą Informacyjną. Wycofanie zgody nie wpływa na zgodność z prawem przetwarzania, którego dokonano na podstawie Twojej zgody przez jej wycofaniem.