ServiceNow Technical Leader (f/m/x)

ServiceNow Technical Leader (f/m/x)

Miejsce pracy: Bydgoszcz

Technologies we use

Expected

• ServiceNow
• IT Service Management (ITSM)
• ServiceNow CIS – ITSM

Optional

• ITIL

About the project

We are looking for an experienced ServiceNow ITSM Technical Leader to join one of our projects for a client and lead the delivery, enhancement, and operational support of the ServiceNow platform. This role combines technical leadership, people management, and stakeholder engagement, supporting a complex multi-vendor IT environment operating within a SIAM model

Your responsibilities

• Leading and coordinating a distributed team of ServiceNow Developers
• Acting as the technical lead and main point of contact for ServiceNow ITSM initiatives
• Delivering enhancements and operational support across Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
• Designing and implementing workflows, automations, integrations, and custom solutions
• Collaborating with stakeholders, service owners, and external vendors
• Managing platform releases, upgrades, testing, and service transitions
• Providing technical guidance, mentoring, and escalation support
• Driving continuous service improvement and platform governance initiatives

Our requirements

• At least 5 years of ServiceNow experience, with strong expertise in ITSM
• Previous experience in a Team Lead, Technical Lead
• Strong knowledge of ITIL processes and Service Management best practices
• Hands-on experience with ServiceNow development, configuration, and administration
• Experience designing workflows, automations, and integrations
• Proven stakeholder management and communication skills
• Experience working in enterprise or multi-vendor environments (SIAM experience is a plus)
• Very good English communication skills

Optional

• ServiceNow certifications (CAD, CIS ITSM, or similar)
• Experience with ITIL standards and best practices
• Familiarity with multi-vendor ecosystems

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.