Service Operation Manager (f/m/x)

Your responsibilities, Managing end-to-end technical service operations, including business-as-usual activities, incidents, and service quality tracking, Overseeing application operations, including integration, onboarding, and access management, Ensuring operational governance across data pipelines and reporting solutions with a focus on reliability and data quality, Coordinating technical teams, vendors, and stakeholders to ensure timely resolution of operational issues, Identifying opportunities for automation and proactive service monitoring, Driving continuous improvement initiatives to enhance service delivery and operational efficiency, Engaging with stakeholders to gather requirements and ensure alignment with business objectives, Challenging technical teams and managing cross-collaboration efforts effectively

Minimum 5 years of experience in application operations or technical service management, Strong understanding of service quality metrics, SLA/KPI tracking, and continuous improvement processes, Experience with SaaS applications and familiarity with tools such as Power BI, Power Apps, and Azure, Proven ability to coordinate technical teams and manage vendor relationships, Excellent problem-solving skills with a focus on data and integration issues, Comfortable working independently and driving operational topics from identification through resolution, Fluent English

Optional, Experience with CAASM and cybersecurity reporting, Familiarity with Microsoft products

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,