O2C Team Lead

O2C Team Lead

Miejsce pracy: Poznań

Your responsibilities

• Lead and develop the O2C team across Poland and Ukraine, assigning work, monitoring performance and supporting development within a collaborative team environment.
• Manage collections strategy and dispute resolution, including defining priorities, setting targets, managing risk and driving actions to reduce DSO.
• Oversee deductions management, including monitoring trade and non-trade deductions, ensuring SLA delivery, supporting month-end processes and managing escalations with commercial teams.
• Ensure effective credit management, including order release processes, customer risk assessment and adherence to credit policies.
• Build and maintain customer relationships to support timely payments, resolve issues and agree payment plans where needed.
• Oversee cash application processes, ensuring accurate and timely allocation of receipts and resolution of discrepancies.
• Deliver reporting on key O2C metrics and analyse performance to identify improvement opportunities.
• Drive continuous improvement of O2C processes through optimisation, automation and alignment with internal policies and external requirements.

Our requirements

• Bachelor’s or Master’s degree, preferably in Finance or Accounting.
• Experience in Order to Cash or finance processes, including credit control and end-to-end O2C understanding.
• Experience managing teams in a shared service or global environment.
• Experience in FMCG is an advantage.
• Leadership experience and ability to manage and develop teams.
• Analytical and problem-solving skills.
• Experience with ERP systems (e.g. SAP, Oracle, Get Paid, HighRadius).
• Knowledge of Microsoft Office tools, including Excel.
• Communication and collaboration skills.
• Ability to work under pressure and manage deadlines.

What we offer

• Career at one of the leading global healthcare companies.
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement).
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities).
• Private medical care – for employees and family members.
• P4P Partnership for Prevention.
• Family benefits (extra parental leave, caregiver’s policy).
• Life insurance and pension plan.
• Multisport card or points on the Multicafeteria Benefits account.
• Personalized learning approach.
• Supportive community and integration events.
• Hybrid work.

Benefits

• private medical care
• life insurance
• flexible working time
• fruits
• integration events
• retirement pension plan
• corporate library
• coffee / tea
• parking space for employees
• christmas gifts
• employee referral program
• charity initiatives
• annual bonus
• Multisport

Job summary:

The O2C Team Lead, Europe is responsible for overseeing Order to Cash operations across Poland, Ukraine, Czechia and Slovakia within the Europe Operating Unit. The role focuses on operations management, performance improvement and collaboration with Customer Service, Commercial and Finance teams to ensure delivery of key financial metrics.

The position drives operational excellence, implements best practices and ensures coordination across all stages of the Order to Cash cycle, working with Commercial Centres of Excellence, Customer Service and local finance teams across the region.

Haleon

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.