Digital Relationship Manager

Digital Relationship Manager

Miejsce pracy: Warszawa

Your responsibilities

• Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, challenges or risks and expectations
• Introduces solutions to clients in building and strengthening an effective portfolio
• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs
• Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Maximizes client experience by proactively sharing markets updates, trends and intelligence
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)
• Networks with clients to identify avenues for new business opportunities
• Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times

Our requirements

• Min. 6 years of experience
• Bachelor’s/University degree, Master’s degree preferred
• Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients
• Demonstrates sound credit skills by being able to structure more complex deals, which can include capital market transactions
• Demonstrates advanced level of Early Warning Detection skills
• Demonstrates advanced credit skills; able to structure all type of credit deals
• Corporate Finance experience could be additional advantage
• Ability to coordinate multi-functional teams to provide an exceptional client experience
• Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)
• Highly focused, able to rapidly determine key priorities, clearly communicate the priorities
• A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
• Aggressive and hungry for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients' needs
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
• Fluent Polish and English
• Driving Licence

What we offer

• By joining Citi Handlowy, you will work in hybrid model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits which are currently provided such as:
• Employer paid Defined Contribution Pension Plan contribution of 7% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Extra days off provided to employees celebrating significant service anniversaries, with eligibility occurring every five years
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• retirement pension plan
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• sharing the costs of holidays for kids

Alongside these benefits Citi Handlowy is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi Handlowy has everything you need? Then apply to discover the true extent of your capabilities.

Copy and paste the URL below into a new tab in your web browser to view the Collective Bargaining Labor Agreement extract:

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website:

Please read the information about internal reports procedure – Whistleblowers Protection Act:

Citi Handlowy

Citi Handlowy is made up of people – experts in their fields. When you join us, you work and learn from the best in an atmosphere of mutual support and respect. Our bank is an environment for the ambitious, providing the opportunity to constantly strive for perfection. Join us, and we guarantee your satisfaction and development!

We believe that everyone at Citi Handlowy has a deep sense of responsibility for their work and its final outcome. We hire the best and treat you accordingly from day one. We work with a sense of complete commitment and responsibility, while also benefiting from the tools and support of the entire family of experts at Citi Handlowy and the Citi Group.

Administratorem Pani/Pana danych osobowych jest Bank Handlowy w Warszawie S.A. z siedzibą w Warszawie przy ul. Senatorskiej 16. Nadrzędnym celem przetwarzania Pani/Pana danych osobowych jest przeprowadzenie procesu rekrutacyjnego z Pani/Pana udziałem, tj. w zakresie wynikającym z art. 22(1) Kodeksu pracy (art. 6 ust. 1 lit. c. RODO). Przysługują Pani/Panu prawa do: dostępu do danych osobowych, żądania ich sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia, wniesienia sprzeciwu. Więcej informacji jest dostępnych na stronie: Zapoznaj się z informacją o procedurze zgłoszeń wewnętrznych - Ustawa o ochronie sygnalistów: BankHandlowy/UstawaoOchronieSygnalistów