Client Support Specialist with Italian or French

Client Support Specialist with Italian or French

Miejsce pracy: Kraków

Recruitment for

our client – the world’s leading express transportation company, we are looking for a Client Support Specialist with Italian or French to join the team in Kraków.

Your responsibilities

• Providing support to customers with account-related issues (user IDs, access rights, manual setups)
• Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
• Applying manual fixes after data transfers when needed
• Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
• Explaining technical information in simple, customer-friendly language
• Preparing concise reports or updates for internal teams and clients

Our requirements

• Fluency in English and German or Italian (min. B2)
• 4+ years of experience in a similar position
• Willingness to understand how JSON files, SQL queries and databases work
• Strong problem-solving and communication skills
• Ability to work effectively in cross-functional teams

What we offer

• Employment contract
• Hybrid work model (1–2 days per week from the office)
• Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
• Occasional gift cards

Benefits

• private medical care
• life insurance
• corporate sports team
• meal passes