Customer Service Specialist with German

Customer Service Specialist with German

Miejsce pracy: Warszawa

Your responsibilities

• Efficiently manages orders;
• Manages relationships with clients and with the sales force;
• Generates and updates clients statements;
• Manages promotional agreements entered with clients;
• Reports any variances in sales strategy implementation;
• Detects any possible process critical areas;
• Promotes Company Principles and Values.

Our requirements

• Native or fluent German (C1) and English (B2);
• Experience in the areas of customer services support, preferably within FMCG, retail would be an asset;
• General computer literacy and proficiency in MS Office;
• SAP familiarity will be considered as strong asset;
• Communication skills and readiness to work in cross international environment.

What we offer

• A full-time employment
• The chance to work in an international Group and a concrete opportunity for professional growth
• A dynamic environment based on teamwork
• Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend
• Flexible working hours 8:00-10:00
• Salary and benefits in line with market standards
• Multicultural and international work environment
• Stable employment in an international company with an established position on the FMCG market
• Working in a well-coordinated and experienced team that is willing to help and contribute
• Trainings and support at the initial and further stages
• Language courses – you pick what language you want to improve
• Private medical care and life insurance
• Multisport
• Company products at preferential prices, as well as Employee deputy
• Office located next to the Metro Rondo Daszyńskiego
• Snack vending machines in the office

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• corporate products and services at discounted prices
• coffee / tea
• drinks
• pre-paid cards
• sharing the costs of tourist services
• sharing the costs of tickets to the movies, theater
• holiday funds
• family picnics

PURPOSE

• To guarantee service quality to internal and external clients in compliance with operational/management company procedures.

Sofidel Poland Sp. z.o.o.

The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.

Prosimy o dopisanie następującej klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)). Uprzejmie informujemy, iż skontaktujemy się wyłącznie z wybranymi kandydatami. Aplikacje bez powyższej klauzuli nie będą rozpatrywane. Administratorem Pana/Pani danych osobowych ujawnionych w dokumentach rekrutacyjnych jest Sofidel Poland Sp. z o. o. z siedzibą w Ciechanowie, przy ul. Mleczarskiej 31. Dane osobowe będą przetwarzane wyłącznie w celu przeprowadzenia procesu rekrutacji na stanowiska w Sofidel Poland Sp. z o.o.. Podanie danych w zakresie określonym przepisami ustawy z dnia 26 czerwca 1974 r. Kodeks pracy oraz aktów wykonawczych jest dobrowolne ale konieczne do przeprowadzenia rekrutacji. Bez wyraźnej zgody dane osobowe nie będą udostępniane innym odbiorcom danych. Osoba, której dane dotyczą ma prawo dostępu do treści swoich danych oraz ich poprawiania.