First Line Support Analyst / Engineer with German

First Line Support Analyst / Engineer with German

Miejsce pracy: Bydgoszcz

Technologies we use

Operating system

• Windows

About the project

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in German is essential for effective communication with colleagues and clients.

Your responsibilities

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Our requirements

• German language C1; English Proficiency: B2 level.
• Interpersonal Skills: Eager to develop through interactions with native speakers.
• No Experience Needed: Just a desire to learn new IT skills.
• Communication and Teamwork: Strong communication and ability to work well in a team.
• Problem Solving: Proactive attitude and efficient task management.
• On-the-Job Training: Provided, no prior experience necessary.
• Flexibility: Willing to work various shifts, including 24/7, hybrid model
• Basic experience in Windows OS and MS Office

Optional

• Customer service experience will be an asset

What we offer

• Wellbeing & Work-Life Balance: Integration and passion-sharing events.
• Healthcare: Private medical and dental care.
• Benefits Platform: Access to shopping, cinema, sports, etc.
• Sport Activities: Co-funding for Multisport & OK system cards, b-active program.
• Learning & Development: Courses and certifications (e.g., Google Cloud, AWS, ITIL).
• Professional Growth: Conferences and expert communities.
• Special Occasions: Gift packages for Easter, Christmas, Children’s Day.
• Seniority Appreciation: Additional days off, Atos Jubilee gifts.
• Community Engagement: Charity and eco initiatives.
• Performance Bonus: Additional monthly bonus based on performance.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• retirement pension plan
• preferential loans
• no dress code
• coffee / tea
• parking space for employees
• extra social benefits
• christmas gifts
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave
• global IT projects
• new technologies
• Mental health support

Recruitment stages

• Screening with recruiter
• Interview - HR and technical part
• Feedback

Future career path:

• IT specialist
• Team leader
• Project coordinator
• Process manager

We would appreciate if you send your CV in English. Thank you!

Atos Poland Global Services Sp. z o.o.

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

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