Sr. Implementation or Support Engineer

Role: Sr. Implementation or Support Engineer

Primary Skills: PortaOne Implementation and Configuration Expert

Experience: 4 to 5 Years in PortaOne

Contract Duration: 6 months

Onboarding From: ASAP

Interview Rounds: 2

Count: 1

Work Location: Remote

Requirements

Core Implementation & Deployment

• Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
  
• Configure advanced routing logic, including Least Cost Routing (LCR), failover, and quality-based routing across the softswitch.
  
• Design and implement Quality of Service (QoS) and Class of Service (CoS) profiles.
  
• Design, implement, and maintain complex rating plans, tariffs, and billing rules within PortaBilling.
  
• Manage customer accounts, service packages, and provisioning profiles within the B/OSS module.
  
• Perform reconciliation and advanced diagnostics on billing discrepancies and CDR (Call Detail Record) processing failures.
  

Technical Integration & APIs

• Expertly integrate external BSS/OSS or custom applications with PortaSwitch using the official API (XMLRPC and REST).
  
• Demonstrate deep technical expertise in relevant telecom protocols, including SIP, Diameter (Ro/Re interfaces) , and SS7/MTP .
  
• Configure and integrate new modules, including VoNR (Voice over New Radio) and specialized provisioning or fraud management features.
  
• Support the integration of IMS core networks with the PortaOne B/OSS engine over the Diameter protocol.
  

Operational & Troubleshooting

• Perform advanced troubleshooting for call failures, signalling errors, and media issues within the PortaSwitch environment.
  
• Define and enforce security policies for API access, system users, and network connectivity.
  
• Create and maintain comprehensive technical documentation, topology diagrams, and operational support guides.
  
• Collaborate directly with clients and partners to gather technical requirements and deliver customized PortaOne solutions.