Senior Manager, HR Service Technology & Enablement

Senior Manager, HR Service Technology & Enablement (R1601998)
Warsaw, Poland

Responsibilities

• Functional owner for GenAI‑assisted HR services at BMS – setting adoption strategy, defining guardrails, and determining where AI genuinely helps employees and HR teams.
• Product owner for ServiceNow HRSD, Employee Center, Knowledge, and Virtual Agent – owning the roadmap, shaping platform standards, and translating HR needs into a product vision.
• Accountable for operational reliability of globally critical HR support channels – using data to eliminate repeat failure drivers, govern service performance, and ensure transformation does not compromise day‑to‑day stability.
• Drive excellence and innovation across HR COEs, Service Operations, IT, Security, Privacy, Legal, and external vendors, navigating trade‑offs between GenAI enablement, platform investment, data privacy, AI governance, and operational risk.

Qualifications

• 7+ years in HR service delivery, HR operations, or HR technology with growing leadership responsibility.
• Strong product mindset and deep understanding of ServiceNow HRSD; coding is not required.
• Experience applying automation or GenAI in real HR or service contexts, including understanding both promise and pitfalls.
• Ability to manage operational stability while driving transformation.
• Proven ability to influence and collaborate in global, matrixed environments without direct authority.
• Fluency in data analysis, stakeholder management, and change leadership.
• Bonus: Hands‑on experience with GenAI tools (Copilot, Claude, ChatGPT, chatbot/VA), background in Workday or SAP HCM, or experience designing knowledge content for human and AI consumption.

Benefits & Compensation

Compensation range: PLN211667–256491 per year. Additional incentive cash and stock opportunities may be available based on eligibility. The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway.

Equal Employment Opportunity & Accessibility

Bristol Myers Squibb is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If you require reasonable workplace accommodations or adjustments, please contact Wyświetl e-mail na click.appcast.io. Accessible application information can be found at .

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