DeLonghi Customer Service advisor with German

DeLonghi Customer Service advisor with German

Miejsce pracy: Katowice

Your responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Providing customer support in German and English.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements

• C1/C2-level proficiency in German language, both written & verbal
• B2 English language skills
• Excellent telephone manner and ability to handle queries quickly and efficiently
• Team-oriented with a positive attitude and ability to support colleagues

Optional

• Proven experience in a Customer Service role, ideally within consumer products
• Experience in complaint handling to ensure customer satisfaction
• Excellent computer and MS Office skills
• Strong communication and organisational skills

What we offer

• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Language training.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Friendly, international work environment.
• Many opportunities for career development.

Benefits

• fruits
• integration events
• no dress code
• video games at work
• coffee / tea
• drinks
• leisure zone
• employee referral program