OTC Team & Process Lead - new GBS

OTC Team & Process Lead - new GBS

Miejsce pracy: Wrocław

Recruitment for

The organisation operates in the Industrial / Manufacturing sector. The rest is confidential at this stage.

Your responsibilities

• Lead and coordinate Order-to-Cash activities including collections, cash application, invoicing, and dispute management.
• Support the transition of O2C processes into the Wrocław GBS organisation.
• Coordinate knowledge transfer activities with local teams and business stakeholders across EMEA.
• Ensure delivery of O2C services in line with agreed quality and performance standards.
• Monitor KPIs and drive initiatives aimed at improving operational performance.
• Contribute to working capital and cash collection improvement initiatives.
• Support continuous improvement and process optimisation projects.
• Manage customer-related escalations and support issue resolution.
• Help implement standardised processes and best practices across the function.
• Participate in transformation, migration, and automation projects while helping shape the future operating model.

Our requirements

• 5+ years of experience within Order-to-Cash, Accounts Receivable, or Credit & Collections.
• Experience leading a team or acting as a senior subject matter expert.
• Strong understanding of collections, cash application, invoicing, and dispute management processes.
• Experience gained within SSC, GBS, or multinational environments.
• Exposure to process transitions, migrations, or business transformation projects would be an asset.
• Interest in taking ownership of both people and process-related responsibilities.
• Strong stakeholder management and relationship-building skills.
• Proactive, adaptable, and solution-oriented mindset.
• Ability to perform effectively within a newly created and rapidly evolving organisation.
• Fluent English.

What we offer

• Permanent employment contract.
• Hybrid work model: 3 days in-office weekly
• New offices in the centre of Wroclaw.
• Annual bonus.
• Please apply if you would like to be considered for this OTC Team & Process Lead role in Wroclaw.