Fraud Risk Manager

Fraud Risk Manager

Miejsce pracy: Warszawa

Your responsibilities

• Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS).
• Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases.
• Manage client escalations by working directly with clients on complex cases.
• Ensure compliance with internal policies and external regulations.
• Collaborate with cross-functional teams to resolve fraud-related issues.
• Monitor performance metrics and fraud trends to inform strategic decisions.

Our requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in fraud risk, operations, or a related field.
• Experience managing a client facing team or function. This can be in any field such as customer service, IT, finance or other.
• Strong knowledge of banking operations, fraud systems, and financial products
• Excellent leadership and team management skills
• Strong communication and interpersonal abilities
• Great organizational and project management capabilities
• Ability to manage remote teams and work independently
• Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. The role will require some flexibility in terms of start time depending on workload.

What we offer

• Location expectations: This role is designated as home-based remote.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• dental care
• no dress code
• coffee / tea
• extra social benefits
• holiday funds
• employee referral program
• extra leave

Job Description

In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards.

This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work.

This position operates on night shifts (2200-0600 CET). It is fully remote.

U.S.Bank | Elavon

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Please enclose to your application signed statement: I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of THIS recruitment process.