Director of Experience Intelligence & Quality (AI‑Native VoC)

Spring Health seeks a Director of Experience Intelligence & Quality to own VoC signal infrastructure and QA standards across AI and human channels. You will lead a cross-functional team and partner with senior leaders to prioritize high-impact quality improvements.

Reporting to the Senior Director of Care Operations Intelligence, this fully-remote role offers weekly onsite in NYC preferred. Build scalable frameworks and drive measurable CSAT improvements across member, provider, employer, and