Senior Amazon Connect Engineer

Senior Amazon Connect Engineer

Miejsce pracy: Warszawa

Technologies we use

Expected

• Python

Optional

• Node.js

Operating system

• Windows

About the project

We are looking for a Senior Amazon Connect Engineer / Developer to join a project for a client in the banking sector in Canada. The person in this role will design, develop and support Contact Center solutions, working primarily with Amazon Connect and complementary technologies. This is a hands-on engineering position for someone who enjoys building reliable, scalable customer engagement systems.

Your responsibilities

• Design, implement and maintain Amazon Connect contact flows and integrations.
• Develop and deploy serverless and backend components using Python (and Node.js where applicable).
• Integrate Amazon Connect with other platforms such as Cyara and Genesys as required by the solution.
• Collaborate with cross-functional teams to translate requirements into technical solutions for Contact Center use cases.
• Participate in testing, tuning and performance optimization of contact center services.
• Provide technical documentation, runbooks and knowledge transfer to operations teams.
• Support deployment pipelines and contribute to automation for development, testing and release processes.

Our requirements

• Minimum 5 years of commercial experience in IT projects.
• At least 2 years of hands-on experience with Amazon Connect.
• Practical programming experience in Python.
• Experience working with Amazon Connect, Cyara and Genesys.
• Strong understanding of Contact Center concepts and architectures.
• English language proficiency at minimum B2 level.
• Profile: a developer/engineer rather than a business consultant, with proven independence and practical experience in Contact Center implementations and development.

Optional

• Familiarity with Node.js.

What we offer

• Remote working.
• Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
• Agile approach and no bureaucracy.
• Outstanding integration trips to various places in Europe.
• Activities to support your well-being and health.
• Luxmed Gold Extended medical care and Multisport Plus benefit.

This is how we work on a project

• Continuous Deployment
• Continuous Integration
• documentation
• issue tracking tools
• testing environments

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• integration events

Recruitment stages

• Screening Call
• Cultural Fit Interview
• Technical Interview
• Final Round Interview

We encourage qualified candidates to apply via the application form. Applicants will be considered on the basis of their skills and experience.

YOUR ITEAMS sp. z o.o.

Our business philosophy had been clarifying for a good few years, during which we gained experience in large and influential corporations. Based on well-established knowledge and best practices, we decided to build a Teal organisation in which we can fully:

• realize our mutual passion for IT,

• professionally support our clients in this area,

• use the best standards born from our experience,

• have fun creating a harmonious community,

• stay true to our values and treat every person with respect,

• say goodbye to hierarchical treatment and lack of empowerment,

• have a smile on our lips when we think about the next Monday,

Wyrażam zgodę na przetwarzanie przez Your ITeams Sp. z o.o. danych osobowych zawartych w moich dokumentach aplikacyjnych oraz partnerów współpracujących z Your ITeams Sp. z o.o. w celu weryfikacji mojej kandydatury na potrzeby realizacji procesu rekrutacyjnego. Pełna informacja o przetwarzaniu danych osobowych: