Senior Salesforce Business Analyst

We are seeking a Senior Salesforce Business Analyst with a hands-on, AI-versed approach to guide our team and client business owners through the replacement of a fleet scheduling application with a modern Salesforce-based CRM. This multi-phase project begins with an MVP focused on replicating existing functionality while introducing core CRM capabilities such as activity tracking, data modeling, scheduling, quoting, document generation, and third-party integrations. Responsibilities Guide the client business owner and EPAM team through the end-to-end process of replacing a legacy fleet scheduling application with a Salesforce-based CRMDefine and document requirements for the CRM data model, including Accounts, Contacts, Leads, Opportunities, Quotes, Orders/Invoices, and custom objects such as Tour/Tour Stop and Asset/Asset ReservationTranslate business needs into functional specifications for CRM activities, permissions, and change log capabilitiesAnalyze and document notification requirements, particularly around Account and Opportunity Team use casesSupport data migration efforts across 4-5 entities from two Star Tracker instancesDefine requirements for a scheduling solution, including asset reservation tracking and a custom LWC componentDocument requirements for a product catalog of approximately 50 products and related quoting processesDefine document generation requirements for contracts, quotes, and invoicesCapture requirements for tour mapping, distance calculations, and route modification capabilities, including quote revisions based on updated routingsDocument integration requirements with QuickBooksCollaborate with Salesforce Functional Testing/QA to validate delivered functionality against business requirements Requirements 5+ years of experience as a Business Analyst on Salesforce platform implementationsExperience leading multi-phase CRM replacement or migration projectsKnowledge of Salesforce CRM data modeling, including standard and custom objectsFamiliarity with GenAI tools and their application in business analysis processesUnderstanding of Salesforce Functional Testing and QA practicesExperience with data migration planning and execution across multiple source systemsBackground in documenting requirements for scheduling, quoting, and document generation solutionsSkills in gathering and translating business requirements for third-party system integrationsCapability to work directly with client business owners to drive requirements gathering and solution designEnglish proficiency at B2 level or higher We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.