Technical Product Advisor with French & Polish - 100% Remote

Job description:

• Handle customer inquiries: e-mails and phone calls

• Support individual (B2C) and business customers (B2B)

• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

• Explain non-technical customers how electronics devices work, what is inside the device

• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service

• Input data, write quickly and clearly

Requirements:

• Fluent French (C1/C2) – both written and spoken

• Fluent Polish (C2) – both written and spoken

• Very good English (B2/C1) – both written and spoken

• Technical understanding – interest or knowledge of how electronic devices work

• Ability to deal with challenging or disappointed customers in a calm way

• Team player, adaptable, and quality-focused with good IT tool skills

• Experience in customer service (individual / business customers)

Mile widziane:

• Interest in a new technology and electronics trends

We offer:

• Work at home (100% remote from Poland) and IT devices

• Full-time position

• Dedicated training - we will teach you everything

• Development opportunities (Concentrix Academy for the future Team Leaders)

• Language online classes for free (Polish and English)

• An access to the unlimited courses (Concentrix University, LinkedIn Learning)

• Competitions with attractive awards

• Be The Best recognition program to appreciate your attitudes and skills

• Work with Friends and Earn: referral campaign with financial bonuses