Support Engineer

Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration.
We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities.

Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us.

The project is a Trading and Position platform Implementation for Commodity products.

You will be part of a Top Initiative for this commodity client.
This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform.
You will have the ability to showcase the work directly to the End users.

The team is responsible for the integration of a trading application (Orchestrade) used for:
• Pre-deal origination workflow and post execution monitoring and life-cycle management.
• Dedicated workflow, configuration of the platform, supporting business
• Leverage strategic standard risk systems
• Integration with Operations, Finance
• Reporting, Reconciliation
• Accounting

The application is Orchestrade:
- Orchestrade is in .Net (C#): Natively connected to Excel
- Database: Microsoft SQL
- Delivered In-House or Hosted (Amazon Web Services)

The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the clients new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real-time data streaming, and cloud-based analytics solutions.

Responsibilities

Incident Resolution

Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution.

Problem Management

Helping to capture and track tasks to both analyze incidents implement preventative measures to prevent repeat occurrences.

Release Management

Release planning and week-end support for production deployment and patching activities

Application Management Standards

Work with Application Development to ensure new projects are implemented in line with current standards.

Application Availability

Partner with IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability.

Technical Documentation

Maintain knowledge database, review and amend technical documentation, such as support and disaster recovery procedures, to ensure that they are kept up to date.

Batch Management

Resolve batch problems and help identify opportunities to optimize processing.

Performance Monitoring & Enhancement

work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance. The interfaces are Azure Databricks

Databricks Jobs

Delta Tables and Delta Lake

PySpark data pipelines

Skills

Must have

Working knowledge:

Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka

Python coding for data pipelines

Windows

SQL scripting

Relational databases (MSSQL)

Strong organizational, problem-solving and analytical skills

Ability to work under pressure and manage multiple, concurrent / conflicting priorities

Knowledge of ITIL incident and problem management

Strong customer focus & communication skills

Nice to have

Knowledge of some of the following would be helpful

enterprise ETL

Self-driven yet collaborative, comfortable working independently, as well as in a team

Someone who challenges the norm and drives the team forward

A confident communicator who is able explain technology to non-technical audiences

Capable of understanding client needs and translating this into products and services

Broadly experienced in a range of technical skills

Familiar with multiple operating systems and common support tools

ITIL certified to Foundation Level

Other

Languages

English: C1 Advanced

Seniority

Regular