First Line Support Engineer (IoT)

Operating system, Linux

About the project, Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.

This is how we work, in house

Your responsibilities, Perform 1st line support duties, including prioritizing and acknowledging support tickets., Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices., Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution., Maintain and contribute to our knowledge base by documenting common issues and solutions., Provide excellent customer service through effective communication and issue resolution., Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.

Student or recent graduate in computer science, telecommunications, engineering, or a related field., Fluent Polish (C1) and English (B2+)., Basic knowledge of networking concepts and protocols (DNS, DHCP, TCP/UDP)., Basic familiarity with Linux systems, command line tools, log analysis, and script execution., Interest in IoT technologies and technical support., Strong analytical and problem-solving skills., Good communication skills and willingness to work with customers., Ability to manage multiple tasks in a dynamic environment., Availability for hybrid work in Kraków (3 days in the office, 2 days remote).

Optional, Knowledge of IoT devices and protocols., CCNA certification or equivalent networking expertise., Experience with IT monitoring tools and REST API integrations.

What we offer, Hands-on experience with critical IoT applications used by leading global enterprises., Opportunities to grow in a leading Polish company and contribute to its global success., A dynamic and supportive work environment focused on innovation and learning., Professional development opportunities, including training and conferences., The usual stuff, such as, Flexible working hours and the possibility to work part-time alongside your studies, Medical care, Multisport card, Kitchen full of snacks and treats (including Good Lood ice cream), Car parking area and bike room, A relaxed work atmosphere – no dress code, no open space

Development opportunities we offer, development budget, intracompany training, mentoring, soft skills training, space for experimenting, substantive support from technological leaders, technical knowledge exchange within the company, time for development of your ideas

Benefits, sharing the costs of sports activities, private medical care, fruits, corporate gym, corporate library, no dress code, coffee / tea, parking space for employees

Recruitment stages, Send us your CV, HR screening, Technical interview, Managers interview

1.Think you might align well with AVSystem? Feel free to share your CV with us. We understand that this initial step may come across as somewhat impersonal, but we promise - every CV is unique and important for us, no AI bots included in the process. Share details about yourself, what makes you unique, and why you believe you'd be a valuable addition to our team., , 2.Meet with a member of our People Team during an online meeting. In this step, you can share what motivates you to work and learn, discuss your previous achievements and work experiences. Most importantly, we want to ensure you're a great fit for our team. 
Following this, we’ll provide feedback and, hopefully, invite you to the next stage., , 3.The main course - technical stage! You'll be invited for a discussion, either online or onsite, lasting about 2h. Be prepared for some theoretical questions, and if you're a software engineer, there might be some live coding involved. Even if we determine that now isn't the ideal time for you to join us, we'll always provide feedback and welcome the possibility of reapplication in the future., , 4.Almost there! Now, we'd like you to meet your future team leader and/or manager – they will discuss your career goals and work approach.If everything goes well and everyone is on board, we'll contact you very soon with a job offer!

AVSystem, Welcome to AVSystem, where "Work with the best" is more than a motto, it's our way of life., , Rooted in Poland with a global reach, we are a dynamic, mid-sized product company built on trust, respect, and innovation. Our team, a diverse group of talented professionals, is our greatest asset. Joining us means becoming part of a community that values expertise, creativity, and a passion for technology. Here, professionalism and high quality are not just goals but our everyday reality. Embark on a journey with AVSystem where opportunities are boundless, growth is driven by passion, and every success is a shared celebration. Work with the best – work with AVSystem! ✨

This is how we work,