IT Infrastructure & Service Manager
WLG
Location: Wilanow, Warsaw (Hybrid 3 days in the office)
Contract Type: B2B
Language Requirements: Fluent Polish and English
About the Role
We are looking for a hands-on IT Operations Lead to take ownership of IT infrastructure and IT service delivery across Poland and Hungary.
This is not a corporate management role focused on large teams and multi-million-euro budgets. We are looking for someone who enjoys being close to the technology, understands operational realities, and is comfortable combining strategic thinking with day-to-day execution.
You will support approximately 200 users across Poland and Hungary, working with a modernized infrastructure consisting of Azure services and two small data centres. You will coordinate internal and external service providers, drive operational improvements, and ensure reliable delivery of IT services across the organization.
This is a hybrid position combining operational leadership, vendor management, service governance, and technical coordination.
What You Will Be Responsible For
IT Operations & Infrastructure
Oversee daily IT operations across Poland and Hungary
Coordinate infrastructure services delivered through internal teams and external vendors
Support and improve Azure-based services and on-premises infrastructure
Coordinate maintenance activities, system changes, upgrades, and operational improvements
Ensure high availability and stability of business-critical systems
Service Management
Manage and improve Incident, Problem, Change, Configuration and Asset Management processes
Monitor service performance and vendor SLAs
Drive continuous service improvement initiatives
Improve end-user experience and service quality
Support Service Desk and infrastructure support activities
Vendor Management
Manage relationships with infrastructure and service providers
Monitor vendor performance against contractual commitments
Coordinate escalations and issue resolution
Participate in supplier selection and service reviews
IT Procurement & Budget Support
Coordinate purchasing of hardware, software and IT services
Support IT budget planning and cost control activities
Ensure compliance with internal procurement procedures
Governance, Security & Risk
Ensure compliance with IT policies and operational standards
Support audits and compliance activities
Coordinate Business Continuity and Disaster Recovery activities
Identify operational risks and implement mitigation measures
Support IT security initiatives and operational controls
Business Collaboration
Act as a bridge between business stakeholders and IT service providers
Communicate risks, incidents, planned changes and improvement initiatives
Support IT transformation and modernization projects
What We Are Looking For
Essential
Minimum 3 years of experience in IT Operations, IT Infrastructure, Service Management or similar role
Practical experience managing outsourced IT services and vendors
Strong understanding of ITIL processes, especially Service Operation, Service Transition and Service Design
Good understanding of Azure and modern IT infrastructure environments
Experience coordinating support teams and external providers
Knowledge of IT security fundamentals
Experience with incident, problem and change management
Fluent Polish and English
Nice to Have
ITIL certification
Azure certifications
Experience working in small or medium-sized organizations
Experience supporting multi-country operations
Knowledge of Business Continuity and Disaster Recovery processes
What Will Make You Successful
You are a pragmatic and hands-on professional who enjoys solving operational challenges. You are comfortable working independently, take ownership of problems, and focus on delivering reliable services to users. You can discuss infrastructure with technical specialists while also communicating effectively with business stakeholders.
Recruitment Process
Stage 1:
Interview with the Hiring Manager and HR
Stage 2:
Technical interview with the IT Leadership Team
If you enjoy combining operational leadership with hands-on IT management and want to have visible impact in a growing international organization, we would like to hear from you.