Business Advisor (with Romanian)

Your ProfileFluency in Romanian (C1/C2) and good command of English (minimum B2)Minimum 2-3 years of experience in an international contact center environmentStrong communication and interpersonal skillsProven customer service orientationBasic technical knowledge and troubleshooting skillsGood working knowledge of MS Office tools (especially Excel)Ability to work in a fast-paced and dynamic environmentStrong problem-solving and organizational skills Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleAs a Business Advisor with Romanian, you will support our international client by delivering high-quality customer service to Romanian-speaking customers. You will be responsible for handling customer inquiries via phone, resolving issues, and ensuring a smooth customer experience while working in a dynamic, multicultural environment.What You'll love about working herePractical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Get to know usCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. ,[Providing professional customer support to Romanian-speaking clients via phone, Resolving customer inquiries in a timely and efficient manner, Identifying customer needs and offering appropriate solutions, Troubleshooting basic technical issues and escalating when necessary, Documenting interactions and actions taken in the system, Working collaboratively with internal teams to ensure service excellence, Using MS Office tools (especially Excel) to support daily tasks and reporting] Requirements: MS Office Additionally: Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.]]>