Product Owner - Prize Payments Solution

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit  .

Overview

As a Product Owner in the Lottery Product Management Team, you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy.

You will be the main point of contact for customers, tasked with analysing their product features and business processes, understanding their requirements, and translating these into specific product features.

You'll break down these features and customer business requirements into system specific user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.

Responsibilities

With a focus initially on existing product adoption (delivery of an existing product solution to Lottery customers) and subsequently on new product development (for subsequent iterations of the product to the shelf), as a Product Owner you will:

• Lead Customer Engagements : Conduct discussions and workshops with customers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.
• Manage Customer Requirements : Develop business requirements, functional requirements, user stories, prioritize based on lottery customer feedback, market trends, and business value.
• Coordinate Across Product Lifecycle : Work closely with product engineering leaders to support day-to-day engineering efforts and ensure seamless product implementation utilizing Agile methodologies. Assists Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.
• Develop Artifacts : Create business and functional product documentation, user guides, and customer-facing release toolkits.
• Enhance Customer Support : Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.
• Understand and Shape Product Vision : Collaborate with the Product Manager to understand and influence the vision for the Claim and Payment’s product, ensuring alignment with strategic goals.
• Leverage AI-assisted tools: Employ AI assistants to expedite the development of clear requirements, user stories, and acceptance criteria. Utilize these technologies to enhance the quality and consistency of existing product documentation, including business and functional specifications, user guides, and release toolkits.

Qualifications

• 4+ years of experience in Business Systems Analysis, Product Ownership, or a related field.
• Strong domain knowledge in Claims Management or Player Account Management (highly preferred), with a solid understanding of business processes and operations.

Technical Skills

• Experience with enterprise-grade B2B products, including web-based and mobile solutions.
• Proficiency with Jira, Polarion-X, or similar tools for requirements management and backlog ownership.
• Ability to capture user needs and translate them into product requirements and features.
• Strong skills in leveraging Generative AI tools for requirements drafting, user story decomposition, acceptance criteria definition, and documentation creation.
• Understanding of Responsible AI practices, including safeguarding confidential information and complying with internal policies and approval processes when using external AI tools.
• Excellent written and verbal English communication skills.

Soft Skills

• Strong communication and presentation skills, with the ability to articulate insights and recommendations effectively.
• Excellent stakeholder management skills, capable of influencing and collaborating across all organizational levels.
• Proven ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Sound judgment and critical thinking when validating AI-generated outputs for accuracy and context.
• High degree of flexibility and adaptability, including willingness to travel up to 20% of the time and work effectively across multiple time zones.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-PZ1 #LI-Hybrid

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 132,106 zł – 203,240 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Other Benefits Offered:

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​
• Variety of well-being programs​
• Retirement benefits
• Additional benefits available depending on the seniority of the role

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. 

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.