Service Desk Agent with Spanish and English (m/f/d)

Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!

At Hemmersbach, we don’t just solve tech problems—we create exceptional customer experiences. If you speak Spanish and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!

Service Desk Agent with Spanish and English (m/f/d)

Your responsibilities

• Be the first point of contact for customers needing technical support — via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Our requirements

• Fluent Spanish and English
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Problem-solving approach and a customer-first mindset - be a pro!
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Familiarity with any ticketing tool would be a plus
• Experience in IT support environment would be a great plus

What we offer

• Buddy program
• Company events
• Food Allowance
• Onboarding program
• Shuttle Bus