Documentation Engineer

ID94768 About the role We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators. The mandatory requirements are 4+ years of technical writing experience, prompt engineering and AI tools, APIs, systems and data models, Git, YAML, or Markdown, and an upper-intermediate English level. Must haves 4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content). Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation. Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale. Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately. Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments. Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences. Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems. Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows. Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities. Bachelor's degree in computer science, English, or a related field, or equivalent work experience. Upper-intermediate English level. Nice to haves Loyalty product, MarTech, or B2B SaaS experience preferred. Redocly documentation framework for API references. What you will do Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators. Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintains consistency and user value. Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale. Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates. Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach. Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently. Perks Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized Well-being & support: access local well-being programs and people-focused support tailored to your location Meet Our Recruitment Process Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback: ● Short online form to confirm basic requirements ● 30–60 minute skills assessment ● 5-minute introduction video Synchronous stage – Live interviews ● Technical interview with our engineering team (scheduled at your convenience) ● Final interview with your future teammates If it’s a match—you’ll get an offer!