E-commerce Platform Operator

E-commerce Platform Operator

Miejsce pracy: Warszawa

Your responsibilities

• Manage daily operations of the ICLink e-commerce platform, ensuring system availability, functionality, and performance
• Monitor platform performance and proactively identify areas for improvement
• Troubleshoot operational issues and coordinate resolution with IT or external vendors
• Identify, report, and follow up on bugs reported by users
• Update and maintain price lists, customer groups, user access, documents, and customer data across European markets (e.g., Poland, Spain, Romania, Greece)
• Ensure accuracy and consistency of product, price and customer data within the platform
• Enter and onboard new customers into the system in line with internal processes
• Provide technical and operational support to the sales team regarding platform usage and processes
• Support platform users by resolving queries and guiding them on system functionalities
• Assist in managing leads, cases and opportunities in Salesforce (or equivalent CRM) when required
• Create, maintain and regularly distribute platform activity reports to support business decisions
• Track key operational and commercial KPIs (e.g., platform usage, sales metrics, system performance)
• Support ongoing digitalization and e-commerce development projects within the organization
• Contribute to process improvements and platform enhancements to optimize user experience and efficiency
• Work closely with Sales, Marketing, Customer Service, IT, and other stakeholders
• Support digital campaigns by ensuring readiness of platform content and functionality

Our requirements

• Bachelor’s degree in business, Marketing, IT, or a related field
• Experience working with e-commerce platforms (e.g. ORO, SAP Commerce Cloud, Magento, Shopify, or similar) will be an advantage
• Familiarity with CRM systems (e.g., Salesforce) and ERP/PIM environments will be an advantage
• Strong Excel and data handling skills
• Basic technical understanding (e.g., system logic, troubleshooting processes)
• Strong attention to detail and data accuracy
• Problem-solving mindset with a proactive approach
• Effective communication and stakeholder management skills
• Ability to manage multiple tasks in a dynamic, cross-functional environment
• Fluent English and Polish (written and spoken)

What we offer

• A unique opportunity to transition from an accounting firm into a business-facing, high-impact role,
• Real ownership and visibility within an international organization,
• Stable employment in a well-established global company
• Competitive salary aligned with your experience
• Private medical care and health insurance
• Benefit card
• Hybrid working model (4 days office / 1 day remote)
• A collaborative and supportive work environment

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities

The Role:

The E-commerce Platform Operator is responsible for the administration, maintenance,

and continuous improvement of the company’s ICLink e-commerce platform. This role

ensures smooth day-to-day operations, accurate data management, and effective

support for internal users and customers, contributing to growth in digital sales.

As this role requires regular communication in English, we kindly request that all

applications (CVs and supporting documents) be submitted in English.

ICL POLSKA sp. z o.o.

Join ICL – a global leader in specialty fertilizers and industrial solutions.

With over 12,000 employees across six continents, we combine unique access to natural resources with innovation, operational excellence, and a strong global footprint.

In Poland, we support agriculture, horticulture, and professional turf care. We are now looking for an experienced accounting professional ready to step beyond advisory and take ownership of finance operations within the business.

Chief Accountant

ICL Polska, Place of work: Warsaw, Taneczna Street