Client Onboarding Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

A Client Onboarding Senior Analyst is responsible for the end-to-end process of account services for EMEA clients. The role requires engagement with both clients and internal stakeholders to coordinate the full documentation cycle, which includes tailoring, issuance, validation, and execution as required for account opening and account maintenance. The role will include management of complex projects where a single client has a requirement to open or maintain accounts globally.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system set‑ups
• Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
• Perform day-to-day management of account opening and maintenance processing, including daily management of in-process, pended, and service‑related activities, ensuring account opening requirements are clearly defined for all scenarios of account opening and maintenance
• Accountable for various types of project management in the account services space and for managing cross‑functional relationships with all teams
• Determine new work procedures and analyze complex and variable issues with significant departmental impact
• Understand client requirements and ensure adequate support to new customer requirements and initiatives
• Monitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, ensuring a strong and robust processing environment with effective controls
• Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints; identify means to reduce transaction defects (internal and external)

Qualifications

• 5-8 years of experience in documentation review, account maintenance; experience with cash products is an asset
• Bachelor’s or university degree, or equivalent experience
• Proficient knowledge of English (written and spoken); additional proficiency in a European language is a strong plus
• Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
• Project management skills, including financial cost management, will be an advantage
• Advanced execution skills in a prioritization mode combined with the capability to achieve business objectives without compromising on controls and risk parameters
• Strong investigative and analytical skills with a high level of attention to detail
• Ability to partner with businesses and other support functions at senior levels in setting strategy and priorities, thriving under pressure and converting risk into opportunity
• Readiness to work during public holidays on a rotational basis

Benefits

• Employer‑paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings
• Employer‑paid Private Medical Care Package for employees and preferential rates for certain family members
• Employer‑paid Life Insurance Program for employees and preferential rates for certain family members
• Employee Assistance Program financed by the Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via the Social Benefits Fund and preferential rates for certain family members
• Additional benefits from the Company’s Social Benefit Fund: holidays allowance, support for sport and cultural activities, team‑building events
• Additional day off for volunteering
• Cafeteria/flex benefit – a benefit system that enables employees to select and purchase benefits offered by a provider on a platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Remuneration Regulations extract

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.