Junior Finance Problem Resolution Specialist (with Swedish)

Junior Finance Problem Resolution Specialist (with Swedish)

Miejsce pracy: Katowice

Your responsibilities

• Review and resolve operational, process-related, and transactional issues.
• Assess incoming cases to determine the source of problems.
• Complete assigned activities within agreed service level targets.
• Adhere to established processes, policies, and operational procedures.
• Partner with internal teams to address more complex requests.
• Escalate unresolved matters and track them through to completion.
• Contribute to continuous improvement and knowledge-sharing activities.
• Prepare and maintain accurate records, documentation, and reports.

Our requirements

• Fluent Swedish (B2/C1 level or higher) and good command of English.
• Strong analytical thinking and problem-resolution skills.
• High attention to detail and ability to manage priorities effectively.
• Customer-oriented approach with clear communication skills.
• Ability to perform well in a dynamic and fast-moving environment.
• Team-oriented mindset and readiness to support colleagues.
• Strong organizational and time-management capabilities.
• Previous experience in customer support, operations, or process administration is a plus.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Your role

In this role, you will support the resolution of operational and process-related challenges while delivering services in line with defined procedures and SLA commitments. You will review and assess incoming cases, determine the underlying causes of issues, and help drive effective solutions. Working closely with internal teams, you will contribute to process efficiency, share knowledge, and help maintain a high standard of service for clients while developing your analytical and operational expertise.

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).