Brand Ambassador Cabin Crew: Service & Safety

Description

Serve as Air Arabia's brand ambassador, cultivating customer loyalty and a positive corporate image through exceptional service. Prioritize passenger safety and comfort throughout the flight while ensuring operational efficiency aligns with company standards.

Summary of Key Responsibilities

• Maintain professional appearance and adhere to all regulatory requirements.
• Participate in pre-flight briefings to understand flight details, roles, and objectives.
• Safety
• Implement safety procedures and address safety risks in collaboration with the Cabin Supervisor.
• Administer first aid as needed and promptly report irregularities to the Cabin Supervisor, Flight Crew, or Captain.
• Customer Service
• Welcome passengers, assist with boarding formalities, and provide exceptional service.
• Address passenger needs, manage difficult situations, and contribute to onboard sales and charity initiatives.
• Securely handle cash and credit card payments.
• Operations
• Conduct pre-flight checks, ensuring adequate supplies and equipment.
• Maintain cabin cleanliness and oversee cabin transitions.
• Complete post-flight reports, evaluate performance and account for passenger conduct.
• Participate in ongoing training to maintain professional development and contribute to the team goals.

Requirements

• Age: 20-30 years (without experience); up to 33 years (experienced)
• Height: Minimum 160 cm (female), 170 cm (male)
• Weight: Proportionate to age and height
• Appearance: Clear skin, no visible tattoos while in uniform
• Physical Fitness: Medically fit for cabin crew duties, ability to swim with flotation device
• Education:
  • Diploma or higher secondary certificate (travel/tourism preferred)
  • Fresh graduates are welcome to apply
• Training: First aid, safety, and emergency procedures (advantageous)
• Health: Fit to fly, no serious medical conditions
• Computer Skills: Proficient in Microsoft Office
• Languages: Fluent in written and spoken English (Arabic preferred)
• Experience: Previous cabin crew or customer service experience (advantageous), active cabin crew license (advantageous)
• Adaptability: Ability to work shifts, extended hours, and handle frequent changes.
• Performance: Demonstrated ability to meet targets and follow procedures.