Coordinator, Customer Order Management with Italian

Coordinator, Customer Order Management with Italian

Miejsce pracy: Gdańsk

Your responsibilities

We are now looking for a Coordinator, Customer Order Management with Italian to join our Customer Operations Department, Packaging and Hygiene Solutions Business Unit. Packaging & Hygiene Solutions business unit specializes in innovative solutions that enable customers to create fiber-based products suited for a circular economy and replacing plastics, while optimizing resource efficiency, product performance, and quality. The business unit serves paper, board, tissue, and molded fiber packaging manufacturers across the globe.

This position is located in Kemira Business Service Center (BSC) in Gdańsk, which is a multifunctional hub supporting customer service, procurement, finance, administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships.

This is a permanent role.

In this role you will be responsible for:

▪️Managing the Order-to-Cash process, including order fulfillment and billing.

▪️Entering and verifying order data to ensure accurate deliveries and invoices.

▪️ Registering and resolving transportation complaints in a timely manner.

▪️ Communicating with customers via phone, email, and other channels regarding order status, confirmations, and shipment details.

▪️Cooperating closely with the logistics department to coordinate shipments.

▪️ Monitoring order processing and proactively addressing any discrepancies or delays.

▪️Supporting process improvements.

Our requirements

• Fluent Italian and English language skills.
• SAP knowledge would be an asset.
• Good practical knowledge of MS Office tools.
• Very good communication and interpersonal skills.

What we offer

• Excellent opportunity to be part of Kemira’s sustainability-driven transformation for profitable growth.
• A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value.
• Flexibility to organize your work between office and remote in a hybrid work culture.
• Attractive benefit package (incl. private healthcare, Multisport card, wellbeing programs).
• Excellent development opportunities.
• Best-in-class colleagues, expertise, and collaboration tools.
• The starting base salary range for this role is between 7400-8400 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but notlimited to relevant work experience, skills and competencies, qualifications, and wider businessand organisational needs.

Benefits

• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate library
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• sharing the costs of tickets to the movies, theater
• christmas gifts
• employee referral program
• charity initiatives
• extra leave
• volunteer day off

Ready to create better every day? Join Kemira!

To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered.

Kemira Gdańsk Sp. z o.o.

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at

Kemira is a global leader in sustainable chemical solutions for water-intensive industries. We provide the best-suited products and services to improve our customers’ product quality, process, and resource efficiency. Our focus is on pulp & paper, water treatment, and energy sectors. In 2022, Kemira had annual revenue of around EUR 3.6 billion and around 5,000 employees. Kemira is an equal opportunity employer. Kemira’s people sustainability target is to reach the top 10% of cross industry norm for Inclusion by 2025. Kemira shares are listed on the Nasdaq Helsinki Ltd. For more information, please visit our website at: and LinkedIn.
We also inform all potential candidates that we will contact only selected applicants. The data controller of your personal data is Kemira Gdańsk Spółka z ograniczoną odpowiedzialnością with its registered office in Gdańsk at ul. Grunwaldzka 411 (hereinafter referred to as the “controller"). Contact details: - of the controller: Kemira Gdańsk Spółka z ograniczoną odpowiedzialnością Personal data in the scope specified in Article 22(1) § 1 of the Labour Code will be processed for the following purpose: A recruitment process conducted by the controller (legal grounds: 22(1) 1 of the Labour Code in connection with Article 6 section 1c of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - hereinafter referred to as the “Regulation”), as part of the fulfilment of the legal obligation incumbent on the data controller. And if you give your voluntary consent for the above in the application form, your personal data will be processed also for the following purpose: A recruitment process conducted by the controller in the future (legal grounds: 22(2) 1 of the Labour Code in connection with Article 6 section 1a of the Regulation). If you give any consent indicated above, you will be entitled to withdraw consent at any time without effect on compliance with the right of processing carried out on the basis of the consent before it has been withdrawn. Consent may be withdrawn via e-mail. The provision of the personal data, referred to in item a above, is voluntary, but necessary to take part in recruitment. The provision of data and the consent, referred to in item b above, is voluntary and does not have an effect on the possibility to take part in the current recruitment (it will not be the basis for treating you in an unfavourable manner and will not constitute a reason justifying the refusal of employment). Personal data collected in order to carry out a recruitment process will be processed for the period necessary to complete it, not longer than for 3 months, and data processed on the basis of consent for future recruitment for the period of 12 months. If consent for future recruitment is withdrawn, the data will be immediately removed. In certain situations, as the data controller, we have the right to provide your data, if necessary, for the purpose of performing our services. We will provide data solely to three groups: persons authorised by us, our employees and partners who need access to data in order to perform their duties, processors that will be commissioned with the processing of data, other recipients of data, e.g. couriers, banks, insurers, legal offices, companies from our capital group. You are entitled to request from the controller access to personal data related to you, correct it, remove it or limit processing. Moreover, you have the right to object and the right to transfer data. You have the right to lodge a complaint to the supervisory body (the President of the Personal Data Protection Authority or the Inspector General for the Protection of Personal Data). I inform you that your data will be/will not be processed in an automated manner at the stage of concluding an agreement in order to verify the correctness of the provided data, nevertheless it will not result in making decisions in an automated manner.