Customer Service Specialist with German and English - Specjalista / Specjalistka ds. obsługi klienta z językiem niemieckim i angielskim

Customer Service Specialist with German and English - Specjalista / Specjalistka ds. obsługi klienta z językiem niemieckim i angielskim

Miejsce pracy: Katowice

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene and birth-control products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, missing item in the pack)
• Providing customer support in German and English
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction

Our requirements

• Language level: German C1/C2 (contact with the customers) + English B2 (bilingual support).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!

Benefits

• private medical care
• life insurance
• fruits
• no dress code
• video games at work
• coffee / tea
• leisure zone