Senior HR Business Partner

Symphony Solutions is a Cloud and AI-driven IT company headquartered in the Netherlands. We are a premier software provider of custom iGaming, Healthcare, and Airline solutions. Devoted to delivering the highest quality of service, we offer our expertise in full-cycle software development, cloud engineering, data and analytics, AI services, digital marketing orchestration, and more. Since our founding in 2008, Symphony Solutions has been serving many international clients primarily in Western Europe and North America.

We're looking for a Senior HR Business Partner to work as a strategic partner to business leaders. This is not a support role — you'll sit at the leadership table, influence organisational decisions, and drive people strategy that directly impacts business outcomes. You'll bring a commercial mindset, a track record of navigating complex people challenges, and the confidence to challenge and advise senior stakeholders.

Requirements What we're looking for: Must-have:

• 6+ years in HR, with at least 3 years in a true HRBP role (not HR generalist or PP)
• Proven experience influencing senior stakeholders and operating at a strategic level
• Strong background in organisational design, workforce planning, and talent management
• Experience navigating complex, multi-geography employment environments
• Confident working with ambiguity and driving decisions without a full playbook
• Analytically strong — comfortable building a business case and presenting data to leadership
• Fluent in English; Ukrainian is a strong advantage
  

Great to have:

• Experience in tech or software services organisations
• Familiarity with AI-augmented HR tools and workflows
• Microsoft 365 ecosystem exposure (Copilot, Power Automate, SharePoint)
• GDPR and EU AI Act knowledge
• Change management certification or formal methodology experience

AI literacy & ways of working At Symphony Solutions, AI is not a future ambition — it's how we work today. Our Senior HRBP is expected to be a confident and curious user of AI tools, not just aware of them.

You'll be expected to:

• Use AI tools (including Claude) as a daily productivity layer — drafting, summarising, analysing, ideating
• Collaborate on the design and rollout of AI-powered HR workflows, including automated survey pipelines, virtual HR agents, and intelligent onboarding tools
• Evaluate AI outputs critically — knowing when to trust, when to edit, and when to escalate
• Maintain awareness of ethical and legal considerations around AI in HR: bias, data privacy, GDPR, and EU AI Act obligations
• Contribute to internal AI adoption — modelling good practice and helping managers and employees build confidence with AI tools
• Stay current with developments in AI relevant to HR — not as a technical expert, but as an informed practitioner
  

Minimum bar:

• Comfortable using AI assistants (ChatGPT, Claude, Copilot, or equivalent) in daily work
• Understands the difference between automation (rule-based) and AI agents (autonomous, adaptive)
• Has experimented with prompt-based workflows or AI-assisted processes in an HR context
  

Strong plus:

• Hands-on experience building or configuring AI-powered tools (Copilot Studio, Power Automate, or similar)
• Familiarity with Microsoft 365 AI ecosystem
• Has contributed to an internal AI rollout, community, or education initiative

Responsibilities

• Act as a strategic advisor to senior leadership, translating business priorities into people strategy across multiple geographies
• Lead organisational design conversations — restructuring, workforce planning, spans and layers
• Drive talent strategy: succession planning, critical role identification, and leadership pipeline development
• Own complex employee relations cases — including senior-level situations, cross-border issues, and cases with legal or reputational implications
• Partner with the business on change management — restructures, team transitions, culture shifts
• Define and track people metrics that matter to the business: retention, engagement, performance distribution, headcount efficiency
• Challenge the status quo — identify systemic people issues and bring solutions, not just observations
• Collaborate on AI-powered HR transformation, including intelligent process automation and virtual HR tools
• Ensure compliance with local labour law across UA, MK, NG, and PT, and maintain alignment with GDPR and EU AI Act standards
• Coach and develop senior managers and team leads on leadership effectiveness and organisational health