Customer Service Specialist

Customer Service Specialist

As a Customer Service Specialist, you will be part of the Order to Cash team to deliver exceptional support to our retail and wholesale partners. In this role, you will be responsible for managing the end‑to‑end order process, resolving customer inquiries, and overseeing credit collection to ensure customer satisfaction and operational efficiency.

Your Responsibilities

• Manage the full order cycle including entry, validation, release of blocked orders, and application of commercial policies regarding discounts and pricing.
• Serve as the primary point of contact for dedicated retail and wholesale customers, resolving inquiries regarding prices, invoices, and complaints.
• Liaise with Logistics Service Providers (LSP) to monitor deliveries and ensure timely distribution of products.
• Oversee credit collection activities for assigned accounts, including monitoring payments and verifying compliance with payment plans.
• Contribute to Order to Cash (O2C) process optimization and integration efforts to enhance efficiency and customer satisfaction.

What You Need to Succeed (minimum qualifications)

• High School Diploma / GED with equivalent level of experience or Bachelor’s Degree
• Minimum of experience in Customer Service, Order Management, or a related field
• Fluent in Italian and English with solid proficiency in SAP (S4H) and Microsoft Office

Preferred qualifications

• Demonstrated ability to build strong professional networks and relationships
• Strong results‑oriented mindset with a focus on problem‑solving
• Flexibility to adapt to working hours during peak periods, such as month‑end closing
• Experience working in a shared service center environment

Location: Warsaw, Poland

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don’t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Benefits and Perks

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Animal‑Friendly office
• Theatre tickets discounts
• Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status