C2C Business Transformation Analyst

C2C Business Transformation Analyst

Miejsce pracy: Wrocław

Your responsibilities

• Support business transformation initiatives within Cash‑to‑Cash (C2C) processes, including Order Management, Billing, Accounts Receivable, Credit Management, Collections and Dispute Management.
• Contribute to process design, TOM development and maturity / benchmarking assessments under guidance of senior team members.
• Prepare project documentation such as current‑state and target‑state processes, process issues, improvement opportunities, business requirements and solution descriptions.
• Support continuous improvement initiatives by applying basic CI frameworks and transformation assets (e.g. Lean principles, benchmarking approaches).
• Assist in ERP and platform‑enabled transformation projects (e.g. SAP S/4HANA, SAP ECC, Oracle) and assessments of C2C‑related tools and technologies.Support data collection, validation and analysis, and help transform findings into client‑ready insights and recommendations.
• Assist with preparing presentations, workshops and meetings for client and internal stakeholders.
• Develop consulting skills including structured problem solving, analytical thinking, storytelling and professional communication.
• Stay informed on automation, intelligent workflows, RPA and GenAI/Agentic solutions, supporting adoption of transformation methodologies and assets.

Our requirements

• At least 2 years of experience in Finance Operations, Business Transformation, Consulting or Shared Services environments, with exposure to C2C processes (Order to Cash / Accounts Receivable).
• Good understanding of C2C process flows, controls and key performance drivers.
• Experience supporting or preparing process documentation (process maps, narratives, SOPs, requirements).
• Exposure to at least one ERP system (SAP S/4HANA, SAP ECC, Oracle or similar).
• Awareness of C2C‑supporting tools and technologies (e.g. billing, collections, dispute or workflow solutions).
• Interest in process improvement, automation, RPA and GenAI‑enabled transformation.
• Strong analytical, communication and presentation skills.
• Fluent English (a minimum C1 level) and a Bachelor's degree (preferably in a relevant field).

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

Your role

In this role, you will be responsible for supporting business transformation initiatives within Cash‑to‑Cash processes, including Order Management, Billing, Accounts Receivable, Credit Management, Collections, and Dispute Management. You will contribute to process design, ERP‑enabled transformations, data analysis, and client‑ready deliverables while developing core consulting skills and supporting automation and GenAI‑driven initiatives.

Capgemini Polska

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).