Senior Workforce Software Consultant

Job Title: Senior Workforce Software Consultant

Job Type: Full-Time

As a Workforce Software Sr. Consultant, you should expect to be involved in the following:

• Provide application management services for large enterprise cloud Workforce Software (WFS) to support clients
• Participate in the full lifecycle of Operate projects including System enhancements, Support and Maintenance, in adherence to Service Level Agreements
• Work on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause Analysis and Error Handling
• Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specifications
• Configuration of Workforce Software policies (scripting) based on requirements documents
• Configuration/Development of integrations to and from Workforce Software
• Lead a team of offshore technical/functional resources to ensure that client SLAs are met

Required Qualifications

• Bachelor's degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 5+ years of related experience with workforce management software such as Workforce Software (certification in Workforce Software strongly preferred)
• Knowledge in one or more of the following areas: Workforce Management concepts, Workforce Software suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices
• Ability to interact at all levels of the client organization
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Travel up to 10% annually

Preferred Qualifications

• WFS Certification in Configuration/Integration Specialist or above is preferred
• Working with SQL, Java scripts along with WFM software such as Workforce Software
• Experience in other similar solution such as Infor WFM (formerly known as Workbrain), Kronos time and attendance suite and system infrastructure
• Sound knowledge of various workforce management disciplines like Time Tracking, Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Fatigue Management, Leave Management, Overtime Equalization, Schedule Optimization
• Work Authorization, Activity tracking for monitoring idle time, utilization, productivity, and incentive pay