Customer Service Specialist with Czech - entry level position

Kick-start your international career - no prior experience required Enjoy flexibility and great benefits.

About Our Client

Our client is a global organisation operating in the healthcare industry, with a modern shared services center supporting international business operations across Europe. Due to continued growth, we are looking for motivated candidates to join their Customer Service & Order Management team.

This is an excellent opportunity for candidates at the beginning of their professional journey who would like to develop their career in an international environment and gain hands-on experience in customer service and order management processes.

Job Description

• Accurately and timely process customer orders based on purchase orders received.
• Manage incoming cases and ensure proper classification and routing.
• Independently resolve issues arising during the order management process.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Deliver a high level of customer service and contribute to a customer-focused culture.
• Support the resolution of customer inquiries, complaints, and claims.
• Collaborate closely with internal stakeholders and cross-functional teams to resolve operational challenges.

The Successful Applicant

• Very good command of English (B2/C1).
• Good command of Czech (minimum B2).
• Willingness to work in a hybrid model.
• Previous experience in customer service, administration, or order processing is welcome, but not required.
• SAP knowledge would be considered an advantage.
• Strong communication skills, attention to detail, and willingness to learn.

What's on Offer

• A great entry-level opportunity to start and build your career within a global organization.
• Extensive onboarding and training to help you succeed from day one.
• Competitive employment package with an annual performance-based bonus.
• Hybrid working model
• Flexible working hours supporting work-life balance.
• Comprehensive healthcare and wellbeing programs.
• Accident insurance coverage.
• Cafeteria-style benefits platform and employee perks.
• Learning and development opportunities, including access to online learning resources.