Technical Support Advisor (German - speaking) - Onsite MA05

About the Role

As a Technical Support Advisor in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. We’re a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions.

Responsibilities

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

• Proficient or bilingual in German plus an advanced level of English
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ need
• 2 year experience in Customer service or Technical Support area
• Ability to take ownership of, and progress calls to resolution or to escalate call to resolution