Senior Operations Specialist

Senior Operations Specialist

Miejsce pracy: Bielany Wrocławskie (pow. wrocławski)

Your responsibilities

• Process requests for transport according to customer requirements (inbound and outbound, across all modes);
• Secure required transport equipment, set up pickup/delivery appointments, check transport related documentation;
• Provide professional customer service to our clients, via phone and email;
• Manage communication with shipping and receiving points and carriers in relation to managed transport moves;
• Monitor shipment statuses and act upon any observed deviations;
• Report escalated matters in timely manner to line management;
• Support implementation of new processes by providing feedback and testing new solutions.

Our requirements

• Minimum 3 years experience with logistics or transport operations, experience with temperature controlled shipping is an advantage;
• Communicate fluently in English both verbally and in written form. Other languages are a plus;
• Ability to fulfil time-critical tasks within specified timeframes and deadlines;
• Attention to details accompanied by good sense of urgency and accountability;
• Customer focused when handling problems, able to clearly communicate and manage expectations;
• Confident user of MS Office, especially Excel.

What we offer

• hybrid work model
• individual onboarding process with the support of a dedicated Buddy
• extensive training system and the possibility of study co-financing
• opportunity to improve language skills – subsidized language courses
• employee volunteering
• An inclusive corporate culture that will make you feel comfortable from your first moments at the company
• company-wide projects that you can join at any time: Ambassador Program, Buddy, DEI initiatives, CSR, Employee Advocacy, and many more
• vacation subsidies (“under the pear tree” benefit)
• bonus system
• life insurance
• Work in a company where caring for each other and the environment is in our DNA – with us, you’ll help plant a “las na zawsze”
• Working for a company that is a Great Place to Work award

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• corporate products and services at discounted prices
• integration events
• pre-paid cards
• sharing the costs of tickets to the movies, theater
• holiday funds
• school layette
• christmas gifts
• charity initiatives
• Holiday bonus
• Individual training program
• Lunch Card
• Benefits Platform
• workation

It's more than a job

KN Integrated Logistics designs, implements and executes 4PL services for companies around the globe. As our employee, you will plan, coordinate and monitor the execution of transportation services tailored to meet customer needs.

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As a Senior Logistics Operations Specialist, you will coordinate transport-related activities on behalf of our Customer’s logistics department. Directly reporting to the Integrated Logistics Team Lead, you will handle customer requests concerning shipment handling and manage deviations from the standard process. You will closely cooperate with other KN departments and external transport providers in order to ensure excellent customer experience for our clients.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel Sp. z o.o.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.