Quality Consultant (with Italian)

Quality Consultant (with Italian)

Miejsce pracy: Wrocław

Your responsibilities

• Monitor customer interactions across various channels, including phone, email, chat.
• Evaluate compliance with client requirements, quality standards, best practices, and operational procedures
• Complete quality assessments and maintain accurate evaluation documentation.
• Provide constructive feedback and development support
• Identify incidents, recurring issues, trends, and process gaps through quality analysis.
• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Support continuous improvement initiatives and contribute to process optimization projects.

Our requirements

• Minimum 2 years of experience in Customer Service, Quality or a similar role within an international environment.
• Fluent Italian (min. C1) and English (min B2), with strong written and verbal communication skills.
• Strong communication and customer service skills
• Strong problem-solving skills and the ability to work independently and make informed decisions.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Good organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Positive, proactive attitude with a focus on continuous improvement and delivering high-quality results.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2026" - in the audit our stable and supportive work environment scored 100%!

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Your role

As a Quality Consultant, you will play a key role in ensuring high-quality service delivery and compliance with client standards and operational procedures. You will monitor customer interactions and business processes, identify trends and improvement opportunities. Working closely with operations teams and stakeholders, you will contribute to enhancing customer experience, process efficiency, and overall service quality in a dynamic international environment.

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).