Customer Service Specialist

Customer Service Specialist

Miejsce pracy: Warszawa

Your responsibilities

• Order entry, coordinate order notifications, invoice and credit notes issues
• Ensuring that all the orders are completed and delivered on time to customers
• Preparing reports
• Close cooperation with customers, sales, logistics, finance and other external partners on a daily basis
• Other tasks assigned by manager
• Responding to customer queries in a timely and accurate way, via phone or email
• Analyzing and reporting product malfunctions
• Identify customer needs and help customers use specific features

Our requirements

• First experiences in customer services department, preferably in FMCG
• Knowledge of SAP SD would be an advantage
• Bachelors degree level
• Fluent Polish
• Advanced English
• Knowledge of MS Office
• Ability to build and understand business relationship through departments
• Ability to work accurately and consistently under pressure
• Analytical skills

What we offer

We believe great work deserves great rewards. That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• corporate products and services at discounted prices
• integration events
• dental care
• mobile phone available for private use
• retirement pension plan
• no dress code
• coffee / tea
• drinks
• parking space for employees
• extra social benefits
• meal passes
• pre-paid cards
• baby layette
• christmas gifts
• birthday celebration
• employee referral program
• charity initiatives
• extra leave

About supply chain

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Vestacy. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

About the role

The Customer Service Specialist‘s overall objective is to develop and implement the supply strategy per customer in alignment with Vestacy strategic goals and to manage the customer relationship on a daily basis. Customer service specialists provide service or product information, solutions and relevant details to customers. They are sociable individuals with a knack for providing professional and clear answers to customer's requests. The field of customer service is expected to experience growth in the next decade.

Equality

We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.

Vestacy

Vestacy is a standalone company (carved out from Reckitt) with a clear purpose: to turning houses into homes. We’re home to some of the world’s most trusted brands (Air Wick, Calgon and Cillit Bang) helping millions of people care for the spaces they live in every day.

Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast. With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.

We care for our company the way you care for your own home: with energy, passion, and pride. Here, you’ll find space to grow, opportunities to lead, and the support to thrive. Together, we’re building something extraordinary.